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At Project Revolution, we pride ourselves on the quality of our products and the satisfaction of our customers. We understand that sometimes, a product may not meet your expectations. In such cases, we offer a hassle-free refund policy to ensure your shopping experience with us is always enjoyable.
Money Back Guarantee In addition to our standard return policy, Project Revolution offers a Money Back Guarantee for instances where products arrive damaged or do not correspond with our advertisements or images. This guarantee is our commitment to your satisfaction and the assurance of receiving products as expected.
Scope of the Money Back Guarantee Applicable if the product arrives damaged. Valid if the received product does not match our advertisements or images.
Terms of the Money Back Guarantee This guarantee is valid for 30 days following the date of delivery. To claim under the guarantee, you must provide evidence of the damage or discrepancy, such as photos. The product must be returned in its original packaging, along with any included accessories and documentation.
Claiming the Money Back Guarantee Contact our customer support at info@projectrevolution.com with details of the issue and supporting evidence. Our team will review your claim and provide further instructions regarding the return process.
Money Back Guarantee Refund Process Upon receipt and approval of your claim, a refund will be processed. The refund will cover the full cost of the product, excluding original shipping charges and any return costs.
Timeframe for returns and refunds Customers have 30 calendar days from the date of delivery to request a return or refund. Any requests made after this period will not be eligible for a refund or exchange. The product must be shipped back to us within this timeframe.
Eligibility for a refund To be eligible for a return or refund, the product must be unused and in the same condition that you received it, in its original packaging with all tags, labels, and seals intact, and accompanied by the original order receipt or proof of purchase. Please note that any opened or used products, as well as items purchased during a sale or with a discount, are not eligible for a refund.
How to request a refund To initiate a return or refund, please contact our Customer Support Team at info@projectrevolution.com with the following details: your full name, order number, date of purchase, reason for the return, and photographs of the product if damaged or defective. Our team will review your request and respond within 48 hours with further instructions.
Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment within 10 business days.
Shipping Costs A return shipping fee of 4,95 euro will be applied. This amount will be deducted from your final refund. We recommend using a trackable shipping service, as Project Revolution is not responsible for items lost during return shipping.
Exchanges We only replace items if they are defective or damaged. If you wish to exchange a defective or damaged product, the process will be similar to a return, and any price difference will be charged or refunded as necessary.
Partial Refunds and Non-refundable items There may be certain situations where only partial refunds are granted. We will inform you of any deductions before processing the refund. Only regular-priced items may be refunded. Sale items, items purchased with a discount, and gift cards cannot be refunded.
Unreceived items If you haven't received a refund yet, first check your bank account or credit card company. It may take some time before your refund is officially posted. If you still have not received your refund, please contact us at info@projectrevolution.com.
For any further questions, please reach out to us at info@projectrevolution.com.